ABANCA – How an AI-led Bank is Driving Innovation

Financial services is traditionally cutting-edge for using tech, but it has not fully leveraged artificial intelligence (AI) - at least not so far. So, what do financial services companies need to do to adopt and scale AI to shape the future of the industry? To deliver personalized service and reduce costs, banks need to operationalize automation from end-to-end, removing human interaction from the vast majority of tasks.